Privacy Policy
Last updated: September 26, 2026
Information We Collect
When you create a Troopo account, we collect your phone number for authentication. You may also provide your name, your children's names and grade levels, your zipcode, and a profile photo.
As you use Troopo, we also collect content you create — playdate details, in-app messages, and your participation status — and a device push-notification token so we can alert you about relevant playdates and updates. Your zipcode is used to show you playdates near you; we do not collect precise GPS location.
Contacts. Contact syncing is optional. Before the app asks for the system Contacts permission, it shows you a notice explaining what happens if you allow it. If you allow access, Troopo uploads the names and phone numbers from your device's contact list to Troopo's servers and keeps them in sync while syncing is on. This includes the names and phone numbers of contacts who are not Troopo users. We use this data only to (1) match phone numbers against registered parents so you see playdates from people you know and they see yours, and (2) show hosts the name you saved them under instead of an anonymous name. Uploaded contacts are never sold, never shared with other users or third parties, and never used to message or advertise to the people in your contacts. Troopo only reads your contacts; it never writes to them. You can turn Contact Syncing off at any time in the app's Settings, which deletes your uploaded contacts from our servers; deleting your account deletes them as well.
How We Use Your Information
We use your information to:
- Authenticate your identity via SMS verification
- Show you relevant playdates and activities near your location
- Match playdates to your children's age groups
- Connect you with families in your network
- Send notifications about playdates you've created or joined
Information Sharing
We do not sell your personal information to anyone. Your information is shared only:
- With other Troopo users as needed to facilitate playdates (e.g., your name is visible to participants)
- With service providers who help us operate the app — Amazon Web Services (AWS) for hosting, authentication, and SMS/voice one-time-passcode delivery via AWS End User Messaging
- When required by law
Mobile information and SMS opt-in consent are never shared. Troopo does not share or sell your mobile phone number, or your SMS opt-in consent or any related data, to any third parties or affiliates for marketing, promotional, or any other purposes. Your mobile number is disclosed only to Amazon Web Services (AWS), which provides both our authentication and our SMS/voice verification-code delivery, for the sole purpose of sending you a verification code and authenticating your session.
SMS Messages
Troopo uses SMS for one purpose only: to send you a one-time verification code when you sign in. We do not send marketing or promotional SMS. Message and data rates may apply. Reply HELP to any Troopo SMS or email support@troopo.app for help. Reply STOP to opt out at any time. For full details, see the SMS Messaging Program section of our Terms of Service.
Data Security
Your data is stored in AWS with encryption at rest and in transit. Authentication is handled through AWS Cognito with industry-standard security practices.
Safety & User Content
Troopo lets parents post playdates and exchange messages. Every user can report inappropriate content or another user, and can block another parent, from the feed and from any conversation. Reported content is reviewed and acted on within 24 hours. Blocked users can no longer interact with you. To report a safety concern, use the in-app report/block controls or email support@troopo.app.
Children's Privacy
Troopo is designed for parents and guardians. We do not allow children under 18 to create accounts. All child-related information (names, grade levels) is provided and managed by the parent or guardian.
Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us at support@troopo.app. You can also delete your account from within the app. Step-by-step instructions: Delete Your Account · Delete Your Data.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes through the app.
Contact Us
If you have questions about this privacy policy, contact us at support@troopo.app.